Initiatives Aim to Support Aspiring Citizens and Improve Customer Service
Introduction
On Nov. 20, 2014, as part of President Obama’s executive actions on immigration, Secretary of Homeland Security Jeh Johnson issued a
memorandum directing U.S. Citizenship and Immigration Services (USCIS) to explore options to promote and increase access to naturalization. The memorandum also directed USCIS to consider innovative ways to address barriers to such access, including the inability to pay the naturalization application fees.
On Nov. 21, 2014, President Obama established the
White House Task Force on New Americans, an interagency effort to develop a coordinated federal strategy to better integrate immigrants into communities and to support state and local efforts to do the same. Comprised of 16 federal departments, agencies, and White House offices, the
Task Force is co-chaired by Cecilia Muñoz, director of the White House Domestic Policy Council, and USCIS Director León RodrÃguez. The Task Force submitted an
action plan to President Obama in April 2015. This report establishes a federal immigrant integration strategy that allows new Americans to contribute to society to their fullest potential.
To celebrate Constitution Week and consistent with recommendations of the
White House Task Force on New Americans, USCIS has developed a series of initiatives to improve customer service, highlight the importance of citizenship, and support aspiring citizens.
Citizenship Public Education and Awareness
According to the most recent estimates by the Department of Homeland Security’s Office of Immigration Statistics, 8.8 million permanent residents (green card holders) are eligible to apply for citizenship. The analysis showed that the median time spent as a permanent resident before becoming a U.S. citizen is seven years. Green card holders who meet all eligibility requirements may apply for citizenship after five years, or after three years if they are married to a U.S. citizen.
USCIS launched the
Citizenship Public Education and Awareness Campaign in July 2015 in an effort to raise awareness about the rights, responsibilities and importance of U.S. citizenship, and provide information on the naturalization process and USCIS educational resources. The campaign began by targeting digital media markets in California, New York, Texas, and Florida. Beginning this month, USCIS will expand the campaign into six additional states – New Jersey, Illinois, Massachusetts, Virginia, Washington, and Arizona. Together, these 10 states are home to 75 percent of the country’s 13.3 million permanent residents.
These are some ways that community organizations can support the campaign:
In addition, USCIS will use its
Electronic Immigration System to notify permanent residents about their potential eligibility for naturalization (through a pop-up message) when they seek to renew or replace a green card.
Grants Supporting Citizenship and Immigrant Integration
USCIS continues to help build community capacity to prepare immigrants for citizenship through the
Citizenship and Integration Grant Program. Today, USCIS announced nearly $10 million in grants to
40 organizations that will help permanent residents prepare and apply for U.S. citizenship. Located in 26 states, these organizations will receive federal funding to support citizenship preparation services for permanent residents through September 2017.
Since it began in 2009, the
Citizenship and Integration Grant Program has awarded a total of $53 million through 262 competitive grants to public or private nonprofit organizations in 35 states and the District of Columbia. Now in its seventh year, the program has helped more than 122,000 permanent residents prepare for citizenship.
USCIS anticipates that approximately 25,000 permanent residents will receive citizenship preparation services by Sept. 30, 2017 as a result of the fiscal year (FY) 2015 awards issued through the grant program. An additional 12,000 permanent residents will be served under the ongoing FY 2014 program, which continues through Sept. 30, 2016.
Outreach and Engagement with Municipal Governments
Since local communities play a critical role in welcoming and assisting immigrants, USCIS relies on state and local municipal partnerships to help educate immigrants about naturalization and lawful immigration. Through these partnerships, USCIS provides information and resources to support outreach and engagement, training and technical assistance, and citizenship education in communities. Today, USCIS announced new partnerships with
Houston and
Seattle and renewed partnerships with
Chicago and the
Metropolitan Government of Nashville and Davidson County, Tennessee. With these announcements, USCIS now has a total of eight
municipal partners.
Under
these partnerships, USCIS has distributed more than 300,000 copies of educational materials on citizenship and the unauthorized practice of immigration law; established 330 citizenship corners in municipal facilities; conducted more than 20 naturalization information sessions; provided training on the naturalization process to library and other municipal staff members; aired USCIS educational videos and public service announcements on public broadcast stations; and conducted naturalization ceremonies at local government venues.
USCIS is also committed to supporting the White House’s
Building Welcoming Communities Campaign. Welcoming communities are cities, counties or towns that strive to bring immigrants, refugees and U.S.-born residents together to create a positive environment for all. A key recommendation of the Task Force on New Americans’
action plan was to launch a campaign to support existing efforts and encourage additional communities to develop integration strategies tailored to their needs. As part of this effort, USCIS will provide technical assistance on citizenship education and outreach, and guidance on avoiding immigration services scams, to communities that commit to the campaign.
Customer Service Enhancements
Citizenship plays a critical role in immigrant integration. Recognizing the inherent value of citizenship to our nation, USCIS seeks to support aspiring citizens through a variety of customer service enhancements.
In agricultural and rural communities that have significant numbers of immigrants but are not located near a USCIS office, distance can be a barrier to completing naturalization and other immigration processes. In response, USCIS will enter into a formal partnership with the U.S. Department of Agriculture for the Farm Service Agency to provide temporary office space for USCIS officers in such communities. Services will include biometrics collection, interviews for applications or petitions, informational appointments, and general presentations on immigration benefits. This pilot project will help USCIS evaluate whether it can better serve customers in these communities through this kind of an arrangement. Earlier this month, USCIS also began live question-and-answer sessions on Twitter for customers to ask USCIS experts non-case specific questions.
Through the
myUSCIS service, USCIS will develop new tools to help permanent residents prepare for the naturalization process, locate English and citizenship classes, determine naturalization eligibility, apply for naturalization, and much more. As an initial effort, a
new interactive practice civics test is available in English, with other languages to follow. The practice test will help individuals prepare for the civics portion of the naturalization test. Individuals can also find English language and citizenship preparation classes in their local area using a
new online class locator. In 2016, USCIS plans to offer applicants the ability to use
myUSCIS to prepare and e-file
Form N-400, Application for Naturalization, and
Form N-600, Application for Certificate of Citizenship.
In addition, USCIS is working with other members of the
Task Force on New Americans to expand the services and information provided to new citizens at naturalization ceremonies. For example, new citizens will now receive information from the Corporation for National and Community Service on volunteer service opportunities, and soon from the Small Business Administration on federal resources available to entrepreneurs, as well as the Department of Labor on training opportunities and worker rights.
Naturalization Ceremonies
USCIS Director León RodrÃguez provided congratulatory remarks to 30 new citizens at a Constitution Day and Citizenship Day naturalization ceremony at the National Archives in Washington, D.C., on Sept. 17.
Read the
list of featured ceremonies.
USCIS also announced today a renewed partnership with the U.S. Department of the Interior’s National Park Service (NPS) to enhance the meaning and stature of citizenship ceremonies. USCIS and NPS first signed the agreement in September 2006 to connect America’s newest citizens to national parks throughout the country. These historic and often picturesque sites provide an ideal backdrop for citizenship ceremonies. USCIS has coordinated special naturalization ceremonies at many of the 400 NPS sites around the country, including 8 events as part of USCIS’ 2015 Constitution Week celebration.
Last Reviewed/Updated: 09/17/2015
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